Privacy policy
Lock it, Forever!
COCOON TOYS
Showroom No.1, Estidama, Bour Saed, Diera, Dubai, UAE.
Privacy Statement
We assure you that your personal information is safe & secure in our hands and we won’t share your personal information with third-party for their marketing purpose without your clear approval we only use your information as described in our Privacy Policy. Your privacy is our foremost concern.
Cocoontoys.com reserves the rights to recover the cost of goods, and collection charges from people using the Site fraudulently.
We also reserve the rights to take legal action against such people for fake use of the Site and any other unlawful acts done against the terms and conditions of the company.
Why we need your personal data
We need your data for a number of reasons. The most common reason is that you have placed an order with us. For this we will need your name, address, delivery address, and email address so we can process your order, take payment, and deliver your order to you.
When and what sort of personal data do we collect
We collect your personal data when you place an order with us, either online, over the phone, or via post. We also collect your personal data when you create or amend your account details, sign up to receive emails from us. We also collect your product and service reviews.
Generally, we collect most data from you when you place an order with us. Such as title, name, billing address, delivery address, and email address. We do not keep a record of your account password or any of your payment details.
We may also collect notes of conversations we’ve had in order to help with customer service issues such as complaints, or faulty goods. This is to ensure you get the best possible customer service from us.
However, if you would prefer us not to use this information to tailor our communications to you please email info@cocoontoys.com and we will remove you from this type of marketing communication.
To enable us to improve our offer to you and so you can also experience the best possible experience online we may also collect data on your web experience, such as which browser you are using, the country you are in, which website pages you have viewed, the advertisements you have clicked on and any search terms you may have used.
How we protect your personal data
Our website uses technological and operational procedures to protect our users’ information. When you submit personal information via the website, this is protected both online and offline.
When our registration form asks you to enter personal information we use all reasonable efforts to protect user information online and offline. All of our users’ information, not just personal information, has restricted access. Our employees must use password-protected log-in screens to gain access to restricted information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure your information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Any Questions?
This privacy statement discloses the privacy practices of Cocoon Toys. We hope you’ve found everything you need here, but if not or if you feel that we are not abiding by our posted privacy policy, you should immediately contact info@cocoontoys.com by email and we will try to resolve your concerns.